Frequently Asked Questions

Customer
Transport Provider
Common Questions
How do I get a delivery/removal quote?

Requesting quotes on Truckk is easy. Simply post what you need to move, where it needs to go and when you need it done. This will then create a listing on our site.

Listing items is completely free, and can be done in a matter of seconds. Feel free to list as many items as you wish and rest assured that you are under NO obligation to accept any of the quotes you receive from transport providers.

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How can I receive more quotes?

There are few ways in which you can increase the number of quotes you receive. Firstly, giving as much detail as possible about the item/s you are moving will provide transport providers with a clearer idea of whether they have the correct vehicle to complete the job. Entering details such as weight and dimensions, and an inventory for house moves, will all help you to receive more quotes.

Secondly, flexibility with dates will help increase the number of quotes you receive and potentially encourage cheaper prices, as transport providers may be able to pick up your item as part of a route they are already taking. Inviting companies to quote will also help increase the number of quotes you receive as you may make your listing more visible to appropriately matched transporters who hadn’t previously seen it.

A picture is worth a thousand words.... Service providers love to be able to see shipments before placing a bid and we have found that shipment listings with pictures attract a great deal more quotes than those without. Not to mention service providers can often place far more accurate and competitive quotes if they can get a visual idea of how the shipment might fit into their load space.

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When and who do I need to pay?

To secure your chosen transport provider, you are required to pay a deposit toTruckk. This payment is only taken after you’ve accepted a quote from a transport provider. The deposit can be paid through our Secure Payment Gateway (which accepts all major credit and debit cards) or via PayPal.

After paying the initial deposit to Truckk, you then pay the remaining balance directly to your chosen transport provider. Transport providers generally specify their accepted payment methods on their profiles; alternatively you can discuss this with them directly. The amount you are quoted on Truckk, is the total amount you pay for the job. There are no hidden extras. Transport providers’ quotes are also all inclusive of all the services they offer.

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How do I change my email notifications?

To manage the frequency of the notifications you receive, click on ‘Settings’ (located in the drop down which appears when you hover over your username on the top right of the page)

You will then be taken to the ’Settings’ page where you can change the frequency of emails on the right hand side.

You will always receive email notifications by default when:

  • You receive a message from a Transport Provider
  • You accept a bid
You also have the option of being sent an email notification:
  • When a new bid is received on one of your deliveries
  • When a bid is withdrawn on one of your deliveries
  • When your delivery listing is about to expire

The notifications are in place for your convenience so the more notifications you receive, the better understanding you’ll have of all activity.

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How do I accept a quote?

To accept a quote, click on the ‘View Quotes’ button on your My Truckk page.


If you wish to accept a quote - click the pink 'Accept Quote' button and follow the simple deposit payment procedure to secure the job. Deposits can be made using either a Credit/Debit Card or PayPal.



Upon acceptance, you will receive your chosen Transport Provider’s contact details for all further correspondence and arrangements.


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How do I ensure a transport provider is trustworthy?

To ensure both customers and transport providers (TP) have a safe, mutually beneficial community we have created a feedback recommendation rating system.

Based on factors such as completed jobs and previous customer feedback, TPs receive a positive rating percentage, which can be used to gauge their reliability and performance.

All feedback scores and previous comments can be freely seen on the TPs profile page. Transport providers also state their level of insurance cover on their profiles.

All transport providers on Truckk are required to pass our secure verification process before being allowed to obtain jobs via our site.

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How do I remove my listing from the website?

If you no longer require your item to be transported, you can remove your listing from the site at any time.

To remove a listing, go to your ’My Truckk’ page and click “Cancel Job” on the listing you wish to remove. You will then be asked to confirm the removal of the item.

If you do not accept a quote within 30 days, your listing automatically expires, however if you need the item transported after the expiration date it can be relisted.

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My Account
I've lost/forgotten my password

If you can’t access your account, click the “Forgot Password?” link, located on the left hand side of the log in bar.

You'll then be sent an email with a new computer generated password. Once you have regained access to your account, you can change your password again by going to “Edit my profile” from your My Truckk page.

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How do I change my email address?

This can be done easily from your My Truckk page.

Once on your My Truckk page, go to 'Edit My Profile'. You will then be taken to the profile and preferences page, where you can change your email address. Remember to save changes before leaving the page.

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Listing Items
How to list an Item

Listing an item on TRUCKK is straight forward, fast and FREE.

Customers can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider (TP).

To list an item, click the ‘Post A Job’ link on the homepage header bar.

The 3 step, 1 page listing process consists of:

  • Step 1: Select a category and sub-category of the item you wish to transport (e.g. General - Household Furniture).
  • Step 2: Enter item details and upload up to 10 images.
  • Step 3: Enter both the pickup and drop off details including dates you have in mind.
After the item is listed, all relevant Transport Providers who are interested in your listing will bealerted.

They are alerted because their preferences match your listing in one of the following ways:

  • The nature your item being shipped (eg. a Yacht)
  • Your location (e.g. Yarmouth)
  • The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the TPs from making unnecessary bids. The delete job link sits in the Jobs Posted field to the right with a clear 'Trash' icon.

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Shipment Details

TRUCKK customers are encouraged to enter as much detail as possible when posting a job in order to avoid any confusion over the listing and to ensure the cheapest possible quote.

We recommend customers to enter the dimensions and weight of the item being shipped. If these aren't available, please leave the fields blank. However, there is a chance of TPs overlooking your listing if you do not provide enough detail.

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Uploading pictures

TRUCKK advise customers to list deliveries with images. This will increase the amount of bids you'll receive and it also gives the TP a clearer idea of the delivery item.

Adding images is Step2 in the listing a delivery process. Images compatible with TRUCKK include JPEGs, GIFs and PNGs.

If you have any problems uploading an image please contact TRUCKK.

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Manage Listings
Editing Listings

You can edit a listing at any time during the live auction. If you edit a listing before any quotes have been made then the auction will remain exactly the same.

If you edit a listing after quotes have already been placed then all of the bidding TPs will be sent an email notifying them that the listing has been amended. All quotes prior to the amendments are no longer legally binding. However, all TPs will have the opportunity to resubmit their quotes if need be.

Although transport providers are notified about the edits you have made to your listing, we still recommend messaging them directly and informing them about what you have changed.

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Remove / Withdraw a Listing

If you no longer require transportation for your listing, you can remove it at any time during the live auction. To remove a listing, go to your My TRUCKK page and locate your listing in question and click ‘Cancel Job’. You will then be asked to confirm its removal.

If you find that you no longer require transportation for your listing please be sure to remove it. This will ensure transport providers save time, as they won’t be bidding on listings that aren’t needed.

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What to look for in a Transport Provider

To help you choose a transport provider to complete your job, there are a number of things to look out for on their profiles.

Besides price, these include:

  • Their feedback score – Based on the positive, negative and neutral feedback comments they’re received
  • Number of recommendations – The number of customers who would recommend using this provider
  • Insurance cover – All providers are now required to have insurance and state their level of cover on their profile
  • Previous customer feedback – You can read detailed written feedback from previous customers
  • Payment options – The methods of payment providers accept

These will all give you a clear indication of how reputable and reliable a provider is, ultimately helping you make your choice.

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Bid Acceptance
Paying a deposit

To secure your chosen Transport Provider, you are required to pay a deposit to TRUCKK. This payment is taken after you have accepted a quote and can be paid either through our Secure Payment Gateway (which accept all major credit and debit cards) or through PayPal.

Having paid your initial deposit to TRUCKK, the remaining balance is then paid directly to your chosen transport provider.

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Paying the remaining balance to the transport provider

Having paid the initial TRUCKK deposit, your remaining balance is then paid directly to the Transport Provider, generally upon completion of the job. This must be paid through the payment methods and terms the provider specifies on their profile, or the method you have agreed with the Transport Provider directly.

Please note: You do not pay the provider more than the amount of the quote you accept.

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Contact transport providers

After paying your TRUCKK deposit and securing your chosen transport provider, we will then email you the contact details of your selected provider. You can also access these contact details via your Job confirmed email or by clicking the Accepted Bids/Confirmation Job tab. It is at this point that you should contact the provider to arrange pick-up and delivery times.

It's up to the TP to get in contact with you, however we advise that you contact the TP directly to ensure contact.

Having received confirmation and details of your preferred TP from TRUCKK, all further communication is between you and the TP alone.

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Communication

To help your delivery request run smoothly we advise you to keep in constant communication with your chosen TP until your job is completed. All contact information for the TP you have chosen will be displayed on your My TRUCKK page and will also be sent to you via email.

Should you encounter any problems contacting your provider, contact our customer service department and we will contact the transport provider for you.

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Leaving feedback

To create an honest and safe community, we ask all members to leave honest and reliable feedback after every transaction.

To leave feedback, please log onto your 'My TRUCKK' page. When on this page press the pink 'Accepted/Feedback' tab in order to view your completed deliveries. You will then see a pink button called 'Feedback'. Pressing this button you can leave Positive, Neutral or Negative feedback along with a comments.

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Insurance

We have vetted and checked all drivers on registration for vehicle insurance using a DVLA database and have also requested from drivers additional insurance cover such as prove of Goods in transit insurance.

Transport providers are asked to state their level of insurance cover on their profiles which can be seen by customers on the right hand side of their profile.

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Common Questions Driver
How do I get a delivery/removal quote?

Requesting quotes on Truckk is easy. Simply post what you need to move, where it needs to go and when you need it done. This will then create a listing on our site.

Listing items is completely free, and can be done in a matter of seconds. Feel free to list as many items as you wish and rest assured that you are under NO obligation to accept any of the quotes you receive from transport providers.

+
How can I receive more quotes?

There are few ways in which you can increase the number of quotes you receive. Firstly, giving as much detail as possible about the item/s you are moving will provide transport providers with a clearer idea of whether they have the correct vehicle to complete the job. Entering details such as weight and dimensions, and an inventory for house moves, will all help you to receive more quotes.

Secondly, flexibility with dates will help increase the number of quotes you receive and potentially encourage cheaper prices, as transport providers may be able to pick up your item as part of a route they are already taking. Inviting companies to quote will also help increase the number of quotes you receive as you may make your listing more visible to appropriately matched transporters who hadn’t previously seen it.

A picture is worth a thousand words.... Service providers love to be able to see shipments before placing a bid and we have found that shipment listings with pictures attract a great deal more quotes than those without. Not to mention service providers can often place far more accurate and competitive quotes if they can get a visual idea of how the shipment might fit into their load space.

+
When and who do I need to pay?

To secure your chosen transport provider, you are required to pay a deposit toTruckk. This payment is only taken after you’ve accepted a quote from a transport provider. The deposit can be paid through our Secure Payment Gateway (which accepts all major credit and debit cards) or via PayPal.

After paying the initial deposit to Truckk, you then pay the remaining balance directly to your chosen transport provider. Transport providers generally specify their accepted payment methods on their profiles; alternatively you can discuss this with them directly. The amount you are quoted on Truckk, is the total amount you pay for the job. There are no hidden extras. Transport providers’ quotes are also all inclusive of all the services they offer.

+
How do I change my email notifications?

To manage the frequency of the notifications you receive, click on ‘Settings’ (located in the drop down which appears when you hover over your username on the top right of the page)

You will then be taken to the ’Settings’ page where you can change the frequency of emails on the right hand side.

You will always receive email notifications by default when:

  • You receive a message from a Transport Provider
  • You accept a bid
You also have the option of being sent an email notification:
  • When a new bid is received on one of your deliveries
  • When a bid is withdrawn on one of your deliveries
  • When your delivery listing is about to expire

The notifications are in place for your convenience so the more notifications you receive, the better understanding you’ll have of all activity.

+
How do I accept a quote?

To accept a quote, click on the ‘View Quotes’ button on your My Truckk page.

If you wish to accept a quote - click the pink 'Accept Quote' button and follow the simple deposit payment procedure to secure the job. Deposits can be made using either a Credit/Debit Card or PayPal.

Upon acceptance, you will receive your chosen Transport Provider’s contact details for all further correspondence and arrangements.

+
How do I ensure a transport provider is trustworthy?

To ensure both customers and transport providers have a safe, mutually beneficial community we have created a feedback recommendation rating system.

Based on factors such as completed jobs and previous customer feedback, TPs receive a positive rating percentage, which can be used to gauge their reliability and performance.

All feedback scores and previous comments can be freely seen on the TPs profile page. Transport providers also state their level of insurance cover on their profiles.

All transport providers on Truckk are required to pass our secure verification process before being allowed to obtain jobs via our site.

+
How do I remove my listing from the website?

If you no longer require your item to be transported, you can remove your listing from the site at any time.

To remove a listing, go to your ’My Truckk’ page and click “Cancel Job” on the listing you wish to remove. You will then be asked to confirm the removal of the item.

If you do not accept a quote within 30 days, your listing automatically expires, however if you need the item transported after the expiration date it can be relisted.

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Registration
How do I signup as a Transport Partner?

Registration online through our simple signup process https://truckk.com/provider/register

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How much does it cost to register?

Absolutely nothing, it is FREE to signup as a Transport Provider.

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What kind of jobs does Truckk do?

We move, anything, anywhere! We specialise in house moves, vehicle transportation, general furniture delivery, pianos moves ans also offer hourly rates too.

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What kind of vehicle(s) do I need to have?

You can use any vehicle suitable for the relevant work. To maximise your earnings we recommend that you use a Transit Van (SWB, MWB, LWB+), Luton Van, Flat bed transporters and 7.5t HGVs.

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How long will it take for me start earning?

We will verify your account within 24 hours of signing up!

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Documentation
What documents do I need?

All of our Transport Providers are required to have a valid Driving License. You may also be required to have the relevant insurance for the moves you will be undertaking. E.g: Motor Trade Insurance for transporting vehicles and Good in Transit (GiT) for general courier moves.

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Why do I need to submit my documents?

We need to ensure that all of our Transport Partners have relevant and valid documents to complete moves.

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How do I upload my documents?

During the registration process we will direct you to your Truckk dashboard where you can upload a copy of the relevant documents.

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When do I need to submit my documents?

When you initially sign up you will 30 days to complete you profile (during which time you can bid on jobs)& when your document(s) are expired/up for renewal.

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What if I don't have a driving license?

Unfortunately we cannot process your application if you do not hold a valid driving license.

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My Account
How are transport partner’s verified?

Our Transport Team will verify your credentials and documents. You will be notified once your account has been verified.

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How do I get paid?

You decide with customers the best payment for you

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How do I contact Truckk?

Call us on our dedicated Transport Partner line 020 3872 2221 or via the Contact page of the site https://truckk.com/contact

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What is the dashboard?

Your Truckk Dashboard is where you can access all of your jobs and pending payments. This is where we also keep you to date with all of our new initiatives and schemes. Including top tips on how to maximise your earnings

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What vehicle information does Truckk need?

We encourage our Transport Partners to tell us everything about their vehicle from the make/model, payload to the loading capacity. The more information you provide us with, the easier it is for us to source you relevant work.

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What if I forget my login/password?

You can request for a new one via the login page.

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How do I make changes to my Truckk account?

Through your online dashboard.

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Winning
Once I have won a job. What’s next?

You will receive an email with all the relevant information: Pick up time, location and any specific instructions you need to complete the move

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How do I receive a confirmation of the jobs that I have won?

You will receive an email confirming that you have won the job.

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How do I cancel a job?

By contacting your customer immediately!

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Feedback
What do customers give feedback on?

You are rated anywhere between 1 - 5 on your punctuality, communication, care of goods and presentation.

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When do customers give feedback?

Customers are asked to provide feedback on their Truckk experience after the move is completed.

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How does the feedback affect my experience on Truckk?

Your feedback is one of the most essential parts of partnering with Truckk.If your average feedback rating drops below a certain point then we will first give you a warning with guidance on how to improve. Thereafter if it continues to decline, we will have to restrict your access to the jobs on Truckk

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Can I appeal unjust customer feedback?

You can speak to a member of our team if you feel you have been unfairly judged.

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Can I appeal feedback that resulted from something out of my control?

Negative feedback caused due to Truckk or system errors will be removed.

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Payments
How do I get paid?

You and the customer can agree the most convenient method of payment prior to completing the job

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My Driver Account
I've lost/forgotten my password

If you can’t access your account, click the “Forgot Password?” link, located on the left hand side of the log in bar.

You'll then be sent an email with a new computer generated password. Once you have regained access to your account, you can change your password again by going to “Edit my profile” from your My Truckk page.

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How do I change my driver email address?

This can be done easily from your My Truckk page.

Once on your My Truckk page, go to 'Edit My Profile'. You will then be taken to the profile and preferences page, where you can change your email address. Remember to save changes before leaving the page.

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Listing Items
How to list an Item

Listing an item on TRUCKK is straight forward, fast and FREE.

Customers can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider (TP).

To list an item, click the ‘Post A Job’ link on the homepage header bar.

The 3 step, 1 page listing process consists of:

  • Step 1: Select a category and sub-category of the item you wish to transport (e.g. General - Household Furniture).
  • Step 2: Enter item details and upload up to 10 images.
  • Step 3: Enter both the pickup and drop off details including dates you have in mind.
After the item is listed, all relevant Transport Providers who are interested in your listing will bealerted.

They are alerted because their preferences match your listing in one of the following ways:

  • The nature your item being shipped (eg. a Yacht)
  • Your location (e.g. Yarmouth)
  • The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the TPs from making unnecessary bids. The delete job link sits in the Jobs Posted field to the right with a clear 'Trash' icon.

+
Shipment Details

TRUCKK customers are encouraged to enter as much detail as possible when posting a job in order to avoid any confusion over the listing and to ensure the cheapest possible quote.

We recommend customers to enter the dimensions and weight of the item being shipped. If these aren't available, please leave the fields blank. However, there is a chance of TPs overlooking your listing if you do not provide enough detail.

+
Uploading pictures

TRUCKK advise customers to list deliveries with images. This will increase the amount of bids you'll receive and it also gives the TP a clearer idea of the delivery item.

Adding images is Step2 in the listing a delivery process. Images compatible with TRUCKK include JPEGs, GIFs and PNGs.

If you have any problems uploading an image please contact TRUCKK.

+
Manage Listings
Editing Listings

You can edit a listing at any time during the live auction. If you edit a listing before any quotes have been made then the auction will remain exactly the same.

If you edit a listing after quotes have already been placed then all of the bidding TPs will be sent an email notifying them that the listing has been amended. All quotes prior to the amendments are no longer legally binding. However, all TPs will have the opportunity to resubmit their quotes if need be.

Although transport providers are notified about the edits you have made to your listing, we still recommend messaging them directly and informing them about what you have changed.

+
Remove / Withdraw a Listing

If you no longer require transportation for your listing, you can remove it at any time during the live auction. To remove a listing, go to your My TRUCKK page and locate your listing in question and click ‘Cancel Job’. You will then be asked to confirm its removal.

If you find that you no longer require transportation for your listing please be sure to remove it. This will ensure transport providers save time, as they won’t be bidding on listings that aren’t needed.

+
What to look for in a Transport Provider

To help you choose a transport provider to complete your job, there are a number of things to look out for on their profiles.

Besides price, these include:

  • Their feedback score – Based on the positive, negative and neutral feedback comments they’re received
  • Number of recommendations – The number of customers who would recommend using this provider
  • Insurance cover – All providers are now required to have insurance and state their level of cover on their profile
  • Previous customer feedback – You can read detailed written feedback from previous customers
  • Payment options – The methods of payment providers accept

These will all give you a clear indication of how reputable and reliable a provider is, ultimately helping you make your choice.

+
Bid Acceptance
Paying a deposit

To secure your chosen Transport Provider, you are required to pay a deposit to TRUCKK. This payment is taken after you have accepted a quote and can be paid either through our Secure Payment Gateway (which accept all major credit and debit cards) or through PayPal.

Having paid your initial deposit to TRUCKK, the remaining balance is then paid directly to your chosen transport provider.

+
Paying the remaining balance to the transport provider

Having paid the initial TRUCKK deposit, your remaining balance is then paid directly to the Transport Provider, generally upon completion of the job. This must be paid through the payment methods and terms the provider specifies on their profile, or the method you have agreed with the Transport Provider directly.

Please note: You do not pay the provider more than the amount of the quote you accept.

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Contact transport providers

After paying your TRUCKK deposit and securing your chosen transport provider, we will then email you the contact details of your selected provider. You can also access these contact details via your My TRUCKK page, by clicking the pink 'Accepted/Feedback' tab. It is at this point that you should contact the provider to arrange pick-up and delivery times.

It's up to the TP to get in contact with you, however we advise that you contact the TP directly to ensure contact.

Having received confirmation and details of your preferred TP from TRUCKK, all further communication is between you and the TP alone.

+
Communication

To help your delivery request run smoothly we advise you to keep in constant communication with your chosen TP until your job is completed. All contact information for the TP you have chosen will be displayed on your My TRUCKK page and will also be sent to you via email.

Should you encounter any problems contacting your provider, contact our customer service department and we will contact the transport provider for you.

+
Leaving feedback

To create an honest and safe community, we ask all members to leave honest and reliable feedback after every transaction.

To leave feedback, please log onto your 'My TRUCKK' page. When on this page press the pink 'Accepted/Feedback' tab in order to view your completed deliveries. You will then see a pink button called 'Feedback'. Pressing this button you can leave Positive, Neutral or Negative feedback along with a comments.

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Insurance

It is a mandatory requirement for transport providers registered on TRUCKK to hold Goods in transit insurance. Some transporters may also have additional levels of insurance cover.

Transport providers are required to state their level of insurance cover on their profiles and this can be seen on the right hand side of the profile.

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Recommendations
How does the recommendation system work?

As an introductory offer, when you introduce TRUCKK by recommending us to your friends, family or colleagues - they will receive a £5 starter credit for FREE.

If they then successfully use TRUCKK, by accepting a bid, we'll put £10 credit into your TRUCKK account. This credit can be used to; upgrade your existing listings, pay your TRUCKK deposit.

It’s very simple - the more people you recommend the more you can earn!

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Who can recommend TRUCKK?

Both registered customers and transport providers can recommend TRUCKK.

Please note; you have to be registered on TRUCKK in to order recommend our service and for you to receive credit.

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Different ways to recommend us

There are many ways in which our users can recommend TRUCKK to receive credit. To learn more go to your dashboard and press the 'Recommend Now' button

  • Users can enter email addresses manually into the space available on the recommendation page. Please note to leave commas between each email address. There is no limit to the number you can recommend.
  • Through your email provider or Social Media Stream; These include AOL, Yahoo, Gmail, Live/Hotmail, LinkedIn, YouTube plus Twitter and Facebook. We will ask for your email provider password but rest assured, we will never store any passwords.
  • Downloading our banners - We have a number of different formats of banners to use which can be placed on your websites or eBay listings for example. You will need to copy and paste the unique html code and place it where necessary. Every customer or user of yours who clicks a banner will receive £5 credit into their account and when they are successful with the transaction, you will receive £10 credit .
  • Every user has a unique promo code which is embedded within personal reference link on your dashboard known as a URL. This link/URL can be posted anywhere on the internet to get people to join up for you to start earning.

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The finer details

After one of your "recommendees" accepts a bid, payments take 7 days or after positive feedback is left in order to clear in your TRUCKK balance. This is to avoid users accepting bids and for the delivery not to take place. If the delivery is not successful, no funds will be passed to the recommender.

We reserve the right to refuse or withdraw credit if we suspect any abuse / misuse of the recommendation facility.

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